Service Information

Maintenance Program for Water Softening Systems

Hard water leaves unsightly mineral deposits on dishes, glasses and plumbing fixtures. It dries the skin and scalp. Laundry washed in hard water comes out stiff, scratchy and dingy. Moreover, the buildup of hard water scale in pipes and appliances quickly ruins them and boosts energy costs. The cost of a water softener will pay for itself in maintenance savings alone, not to mention the many benefits of soft water such as cleaner dishes, easier household cleaning and healthier skin and hair.

What maintenance is needed?

The manufacturer recommends that your softener be professionally serviced to include a resin cleaning at least annually. At the same time, a technician can test the water and check the softener settings to ensure your system is working as efficiently as possible.

Why do you need to do resin cleaning?

Your water supply may contain high amounts of ferric iron and other sediment that can foul the resin beads inside your water softener. These contaminants are not completely removed during normal regeneration and will accumulate over time. Without regular resin cleanings the water softener will not work as efficiently. Additionally, clogged components reduce the lifespan of your system.

What is the customer’s maintenance responsibility?

We recommend that customers fill the brine tank with pellet salt or potassium and then check the salt level every 2-3 months. After installation, we will let you know when salt or potassium should be added to the brine tank. The manufacturer also recommends the use of pellet salt or potassium. Pellets are generally cleaner and are less prone to forming a salt bridge.

Reverse Osmosis Water Purification System Maintenance Program

Tap water cannot always be considered safe. Even water that may taste fine may still contain contaminants. A reverse osmosis water purification system will produce great tasting, purified drinking water at a fraction of the cost of bottled water and is far more convenient and environmentally friendly.

Your Reverse Osmosis needs to be serviced every 6 to 12 months depending on use. In addition, the system should be sanitized once per year according to the procedure in the manual. Even if the system has not been used much, it is still very important to have the system serviced at least annually.

If your system is equipped with a water quality monitor button, this button only tests the R/O membrane and not the sediment and carbon filters. Even though the light is still green you still must change the sediment and carbon filters every 6 to 12 months.

Why do you need to have your filters changed?

The reverse osmosis system contains components that are critical for the effective reduction of Total Dissolved Solids. These components, by the very nature of the process involved, have a finite life span. By servicing your reverse osmosis every 6 to 12 months our technicians can ensure the system is performing satisfactorily. Compliance with operational, maintenance, and component replacement requirements is essential for your drinking water system to perform as specified. Failure to change the pre-filters can lead to premature damage of the membrane, which is the most expensive to replace.